Western Caribbean - Jack HDecember 2, 2013
Dear Bob,
As a COO of a company, in our positions, our days are rarely filled with good or encouraging words. I just wanted to drop you a quick note to say how pleased and happy I have been with Travelwizard. I found your organization on the web and did an inquiry. Within 24 hours Lori Thornton called me back. I could tell Lori was busy and had lots of clients but she never rushed me, answered all of my questions and always got back to me when she promised with the information I had requested. I am the kind of person that likes to do my homework when making any investment such as a new car or an expensive vacation so I contacted two other travel agents besides your own. Unlike your competition, the service and professionalism I received from Lori was beyond compare. She was always on top of her game and was very pleasant to speak with. Lori is a very positive and energetic person that did not push ideas on me but shared her experiences. I very much appreciated her approach. Being in a service industry, service is the key and Lori was phenomenal. To give you an example, even after I confirmed with Lori to book an itinerary, she did not stop. She kept digging and found me a better flight schedule at the same price than what I originally planned.
I am at the point in my life where I have finally accumulated some disposable income and plan on doing the travel that I’ve always wanted to do. I will use Travelwizard and Lori for all of my future trips. I just wanted to share my thoughts and pass on some positive feedback. Sometimes we never get enough of that.
By the way, Lori and Travelwizard was able to save me close to $2,000 over the closet price from the other agencies. I don’t think price was the purpose of this email but it certainly helped. If you get a chance tell Lori great job and I commend you on putting together a first class organization.
